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Refund Policy

Replete prides itself on the quality of the products we sell. We only stock what we would be happy to have in our own home.

If for any reason the product you have received is not to your satisfaction please contact us immediately either via email info@replete.co.nz or phone us 07 3773011.

Please ensure all items are returned in an unused condition, with the original packaging and labels attached, within 7 days of receipt. 

Our courier requires that the package is signed for on receipt of the goods. If the parcel appears obviously damaged on arrival please DO NOT sign for the goods. Contact Replete immediately by phone or email and we will arrange for replacement. 

Any replacements are subject to stock on hand. We will endeavour to replace your product immediately and will keep you informed if there is a delay. 

If you are returning a product because “you just don’t like it”, that’s fine. We will fully refund the price of the returned goods but we will deduct the original freight from your refund and the return of goods will be at your cost.

When a product is being returned to Replete because of faulty goods we will cover all freight costs incurred by you. 

Return goods by courier to:

Replete Food Co Ltd

45 Heu Heu Street

Taupo 3330

07 377 3011

Private Policy

We treasure our privacy like we’re sure you do! 

All your personal details will remain the sole property of Replete Food Co and will not be shared with any other parties. 

When you register your personal information online, you will enter your email and unique password. This allows you to log in and make any changes needed to your information securely.

Should you wish to delete yourself from our database please contact us via email info@replete.co.nz

Terms of Service

While having a top notch time shopping online @ Replete Store, you are subject to our Terms and Conditions. Please read carefully before making any purchases. 

We endeavour to photograph our products as realistically as possible however we can not guarantee that the image shown on your computer is true to the actual product. 

Should you have any queries concerning ordering procedures or the security of this site please call us on 07 377 3011 or send an email to info@replete.co.nz  

Freight…

Free delivery for all New Zealand orders over $150!

We aim for you to receive your products as soon as possible but for reasons out of our control please allow up to 5 working days to receive your product/s. 

Unfortunately as delivery is made by Fastway Couriers, we need a physical address and cannot deliver to PO Box numbers. 

The following freight costs apply only to orders under $150:

Standard National Non Rural $7

Standard National Rural $12

Or pick up in store for FREE and get a FREE coffee

Pricing…

Prices displayed on this website are in New Zealand Dollars (NZD$) and include GST of 15%.  

Product availability…

We will always endeavour to provide you with the product you wish to order, however if for some reason we cannot fulfil your wish list we will contact you and advise you of your options. 

Although a product may show “SOLD OUT”, please don’t be put off – just contact us. More often than not we will be able to source it for you.  

The name that will appear on your statement will be Replete Food Company

 

 

 

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